Our goal at So Low is to strive for 100% customer satisfaction. We will be glad to make an exchange or credit your credit card account for any items that do not fit or that you are not completely happy with.
Please note we cannot accept returns on SALE items.
The item MUST be returned to So Low within 14 days of the shipping date unworn, unused and in perfect condition.
Ship prepaid and insured with the package securely wrapped.
Returns which arrive after 14 days are subject to a 50% restocking fee.
Shipping and handling on returned merchandise is non-refundable.
We promptly credit your credit card on receipt of the returned items at which time you will receive an email confirmation.
When an exchange is requested, we will credit your credit card on receipt of the returned items and then bill you for the new items when they are ready to ship.