• What are my payment options?
• Do I have to pay sales tax?
• How do I order by phone?
• Do I need to create an account to place an order?
• What is the status of my order?
• How do I know I placed my order successfully?
• Why haven't I received an E-mail regarding my order?
• What if I need to change my order after I hit "Submit"?
• Will I be charged for making changes to my order?
• What is verbal authorization and why do you need one for my order to ship?
• Can I use a gift card or store credit along with a coupon code on the same order?

• How do I return or exchange something in my order?
• What do I do if something in my order is damaged or missing?

• How do I figure out what size I am?
• Can I backorder an item that is sold out?
• What happens if I use a gift card but an item on my order is sold out?
• How often do new styles arrive on the Web site?
• Does So Low have a printed catalog?
• I'm looking for a specific item but I no longer see it online. Can I still get it?
  

• Why doesn't the UPS website recognize the tracking number of an order I placed?
• I live in another country. Do you ship orders internationally?
• I live in the U.S., but I'd like to ship something to a friend or family member overseas. Can I do that?
• What are my International shipping options?
• How much will I pay for International shipping?
• How long will it take my International package to arrive?
• Are there any other charges, taxes or duties?

• Where can I purchase a So Low Gift Card?
• Can more than one method of payment be applied toward a purchase?
• How long does it take to deliver a Gift Card?
• How can I check the balance on my Gift Card or E-Gift Card?  
• Can I add to the balance remaining on my Gift Card?  
  
• Do So Low Gift Cards expire?
  
• How do I return merchandise purchased with a So Low Gift Card?
• Can I replace a lost or stolen So Low Gift Card?

What are my payment options?
So Low Style accepts the following:

• Visa
• Discover
• MasterCard
• American Express
• So Low Gift Certificates

Please make sure to click the “Submit” button once to avoid duplicate orders.

So Low Style guarantees that every transaction you make is 100% safe and all of your information is confidential.

Billing Information: Please be sure the name and address provided in the billing area matches this information as it appears on the cardholders credit card statement. Failing to do so may cause a delay in processing you order.

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Do I have to pay sales tax?
Local sales tax will be charged on orders shipped to California.

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How do I order by phone?
To order by phone, call us at 1-888-59-SoLow (1-800-597-6569) and one of our personal shoppers will assist you. Please have them items and SKU numbers available when you place your order.

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Do I need to create an account to place an order?
Yes, there are many benefits you can store your billing address, multiple shipping addresses, join our mailing list, check your order status, and create a wish list that you can share with friends! And we can contact you if there's a problem with your order. It's quick and easy.  Just click here to create an account.

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What is the status of my order?
You can check the status or you order by logging into your account or clicking on “Order Status/History” located in the customer service section at the top of our homepage. You will be able to view detailed information on current and past orders. If you have additional questions about your order, please call us at 1-800-597-SoLow (800-597-6569), Monday-Friday 8:30 a.m. to 5:00 p.m. PST, or by emailing us at info@solowstyle.com

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How do I know I placed my order successfully?
You'll receive two emails after you place your order:

1. The first confirms that your order was received, this email will arrive within about 24 hours.
2. The second confirms that your order was shipped from our warehouse. You can also check the current status of your order by logging into your account. A UPS tracking number will be provided for convenient tracking at UPS.com or by calling 800-Pick-UPS.

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Why haven't I received an E-mail regarding my order?
There are usually two reasons: You may have an outdated e-mail address on file or you may have a spam blocker filtering e-mail from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you. Or to ensure our E-mails always reach you, add sales@solowstyle.com to your address book or safe senders list.

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What if I need to change my order after I hit "Submit"?
Call us immediately at 800-59-SoLow (800-597-6569) If you are calling internationally, please call +1-323-664-7772. As long as the order hasn’t gotten too far along in processing, we should be able to modify it for you.
Please note: If your order has shipped, it can’t be modified.

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Will I be charged for making changes to my order?
You will not be charged for making changes to your order, however you may see a "pending authorization" on your bank account until your bank verifies that the funds are available. Once your payment is authorized, we will ship your order and you will see your final charge, only for the items actually shipped.

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What is verbal authorization and why do you need one for my order to ship?
A brief conversation with one of our representatives is sometimes necessary to verify credit card information. This is known as a verbal authorization and it protects cardholders from unauthorized purchases. If you receive an e-mail requesting a verbal authorization, please give us a call at 800-59-SoLow (800-597-6569) so we can get your order on its way. Internationally, please phone +1-323-664-7772.

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Can I use a gift card or store credit along with a coupon code on the same order?
No, currently our system only accepts one type of code whether it’s a Gift Card Code or Coupon Code.

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How do I return or exchange something in my order?
It’s easy! Click here for instructions and to view our returns/exchange policy.

So Low must receive all returns/exchanges within 14 days of delivery date, this includes replacement of missing or damaged item.

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What do I do if something in my order is damaged or missing?
Please contact a So Low personal shopper right away by email sales@solowsyle.com or 800-59-SoLow (800-597-6569). Click here
to view our returns/exchange policy and instructions.

So Low must receive all requests for replacement items within 14 days of delivery.

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How do I figure out what size I am?
Grab a tape measure and check our size chart. If you have any questions or are unsure about the fit of any item, our So Low Personal Shoppers can help. E-mail us sales@solowstyle.com or call 800-59-SoLow (800-597-6569)

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Can I backorder an item that is sold out?
Yes, if an item is available for backorder information regarding date of availability will be listed. If there is an item which is not listed as backordered but you would love to add to your So Low collection, please e-mail us Sales@solowstyle.com. We will let you know if and when it is coming back.

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What happens if I use a gift card but an item on my order is sold out?
You may substitute that item or we will credit your Gift Card.

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How often do new styles arrive on the Web site?
New styles are arriving all the time! We recommend that you check the New Arrivals section daily. So Low products sell fast so don’t wait to shop!

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Does So Low have a printed catalog?
Sorry, we do not have a printed catalog. Our merchandise changes too rapidly for a printed catalog to stay current. Since we add new items daily, visit SoLowStyle.com frequently!

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I'm looking for a specific item but I no longer see it online. Can I still get it?
If an item isn't pictured online, it is not available at this time, but we may be able to find out if it's coming back in. Just e-mail us sales@solowstyle.com please include the item name, description and SKU number, if you have it. We'll find out if and when it's coming back in and let you know!

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Why doesn't the UPS website recognize the tracking number of an order I placed?
Your tracking number will not be recognized by UPS until approximately 24 hours after your order has shipped. This is the time needed for UPS online tracking system to update. Try tracking your package again the following day and follow it to your front door!

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I live in another country. Do you ship orders internationally?
Yes, we ship orders all over the world. All order communication will occur via E-mail, so it is very important that your E-mail address is current. Please double-check your shipping address, too. Your phone number is optional but it is helpful when there is a problem with delivery.

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I live in the U.S., but I'd like to ship something to a friend or family member overseas. Can I do that?
Yes, you can. Make sure you modify the Shipping Address before clicking Submit.

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What are my International shipping options?
All International orders are shipped via UPS. It gives us the ability to track the package. This is a fast and reliable service for our customers.

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How much will I pay for International shipping?
Your shipping cost will be determined by the weight of your order and the shipping destination.

PLEASE NOTE: Certain countries charge additional customs fees and independent carrier charges. So Low cannot anticipate these costs and will not be able to reimburse you for any additional fees incurred.

Before placing your order, please contact your local customs office, or branch office of the U.S. Postal Service, to find out what kinds of fees you can expect.

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How long will it take my International package to arrive?
International orders take 1-2 days to process and once shipped typically arrive within 10-14 business days. However, customs inspections may cause unforeseeable delays, both when leaving the United States and entering another country.

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Are there any other charges, taxes or duties?
You may be subject to import duties and taxes that are levied once a shipment reaches the destination country. Neither the UPS or So Low can be held liable for any additional charges you may incur. Additional charges for customs clearance must be paid by you. So Low has no control over these charges and cannot predict what they may be.

Each country has its own customs regulations that may or may not apply to merchandise or material included in your order. When ordering from So Low, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods.

Each order will be accompanied by a customs form that will document what is in the package and its dollar value. If anything is damaged, customs officials will need to know the value of the item(s). Contact your local customs office for further information.

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Where can I purchase a So Low Gift Card?  
Gift Cards may be purchased by calling 800-59-SoLow (800-597-6569)

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Can more than one method of payment be applied toward a purchase?
For online and phone orders, So Low Gift Cards may be used with credit cards.

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How long does it take to deliver a Gift Card?
Gift Cards are usually sent via UPS Ground, within 24 hours of your order, pending credit card authorization. Please allow 5-7 days for delivery.

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How can I check the balance on my Gift Card or E-Gift Card?  
You can quickly and easily check your balance by calling 800-59-So Low (800-597-6569).

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Can I add to the balance remaining on my Gift Card?  
Yes, you can add additional funds to your Gift Card balance using your credit card by calling 800-59-So Low (800-597-6569).

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Do So Low Gift Cards expire?  
As long as there is value remaining on the Gift Card it will not expire and the unused balance remains on the card until spent.

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How do I return merchandise purchased with a So Low Gift Card?
For online and phone orders, return the merchandise to the address on your return form and you will be issued a new gift card.

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Can I replace a lost or stolen So Low Gift Card?
If lost or stolen, a So Low Gift Card cannot be replaced.

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